Return Policy

Return Policy - Coolify

At Coolify, we prioritize your satisfaction and strive to provide products that meet your expectations. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns
You can request a return if:
1. The item is unused, in its original packaging, and in the same condition as received.
2. The return request is made within **7 days of delivery**.
3. The item is defective, damaged, or not as described.

Non-Returnable Items
The following items are not eligible for returns:
- Products damaged due to misuse or mishandling.
- Items without original packaging or missing components.
- Discounted or clearance sale items.

Return Process
1. Contact Us: Email us at support@coolifyindia.shop with your order details and reason for return.
2. Approval: Once your return request is approved, we’ll provide you with the return shipping address.
3. Shipping: Send the product back to us using a reliable courier service. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
4. Inspection: After we receive the product, we’ll inspect it to ensure it meets our return conditions.

Refund Policy
- Once the return is approved, refunds will be processed within 7-10 business days to your original payment method.
- For cash-on-delivery orders, refunds will be processed via bank transfer or store credit.

Exchange Policy
If you wish to exchange your product, follow the same steps as the return process. Once approved, we’ll ship the replacement product to you.

Need Assistance?
For any questions about returns or exchanges, feel free to contact us at support@coolifyindia.shop.

Thank you for shopping with Coolify! Your trust means the world to us.